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Kunle Alalade
Product & Business Analysis
Better Products.
Built on
Insight.
Digital Product
Customer Insight
Service Design
AI
I help organisations to understand customer needs, prioritise opportunities and improve digital products through research, analysis and evidence-based decision making.
Focus
Understanding Users, Improving Products
& Driving Business Value
& Driving Business Value
400+
Staff supported through digital & AI adoption initiatives
Product Discovery
Customer Insight
User Research
Stakeholder Alignment
Continuous Improvement
Selected work
(2021-2025)
Case Study
INTRODUCTION
About me
FROM CUSTOMER EXCELLENCE
TO SERVICE DESIGN
TO SERVICE DESIGN
How I got here
Five years ago, I moved into digital and transformation work, building expertise across service design, product delivery, and Agentic & responsible AI.
2019
Began the transitioned into tech, where I explored digital transformation, system
2021
Began the transitioned into tech, where I explored digital transformation, system
2009-2015
Began the transitioned into tech, where I explored digital transformation, system optimisation and user
2020
Began the transitioned into tech, where I explored digital transformation, system optimisation and user
2022
Began the transitioned into tech, where I explored digital transformation, system optimisation and user
Things I am learning and Experimenting with for fun.