Current Role
Technology & AI Adoption Officer
Service Design
Product Delivery
Digital Transformation
AI
Digital professional with over 10 years of cross-sector experience delivering service, product insight, and transformation initiatives. I operate at the intersection of user needs, organisational strategy, and responsible AI adoption, designing solutions.
SECTOR
Public Sector, Regulatory
& Retail
& Retail
10+
Years Cross-sector Experience
User-Focused
Outcome-Driven
Strategic
Accountable
Collaboration
INTRODUCTION
About me
Selected work
(2021-2025)
Case Study
FROM CUSTOMER EXCELLENCE
TO SERVICE DESIGN
TO SERVICE DESIGN
How I got here
Five years ago, I moved into digital and transformation work, building expertise across service design, product delivery, and Agentic & responsible AI.
2019
Began the transitioned into tech, where I explored digital transformation, system
2021
Began the transitioned into tech, where I explored digital transformation, system
2009-2015
Began the transitioned into tech, where I explored digital transformation, system optimisation and user
2020
Began the transitioned into tech, where I explored digital transformation, system optimisation and user
2022
Began the transitioned into tech, where I explored digital transformation, system optimisation and user
Things I am learning and Experimenting with for fun.